How to Get a Refund for an Order

How to Get a Refund for an Order

If you’re unsatisfied with an order, you may be able to request a refund for your order depending on the store’s policies. To request a refund, contact the store:

  1. Sign in
  2. Click Download
  3. Select the items that you have ordered
  4. Click and view Store Page
  5. Click and view Contact Vendor
  6. In the textbox that appears, let the seller know that you’d like a refund.
  7. Click Send Message to send. The seller will be notified of the new message and can respond.

Sellers aren’t required to provide a refund unless stated in their store policies. You can read store polices in item description or ask to seller for more information before you buy.

What should I do if the seller doesn’t refund my order?

If the seller doesn’t allow refunds, you may be able to open a case with Vectorency. Cases can be opened if:

  • Your never received your order
  • Your order wasn’t as it was described on Vectorency

Vectorency cannot process refunds if the seller does not request a refund to vectorency.

However, if the seller does not respond to your complaint within 2×24 hours. we are ready to help you to solve the refund problem.

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